Return & Exchange Policy
Shipping
We offer Free Shipping within Australia.
Please be advised that due to high demand, most orders have an estimated delivery time of 4-6 weeks. However, our dedicated team is committed to accelerating this process and striving to deliver ahead of schedule, with most orders being dispatched same day.
Do We Offer Refunds or Exchanges?
Yes! We’re happy to offer returns and exchanges within 30 days on all unopened, unused OG Ponytail hair extensions. To ensure eligibility, the security sticker on the compartment box containing your OG Ponytail must remain intact. Once this security sticker is removed, damaged, or tampered with, we are unable to process a refund or exchange.
Can I Return or Exchange Once Opened?
No. Due to hygiene regulations, human hair extensions cannot be returned or exchanged once opened. We take hygiene and public safety seriously, and for the safety of all our customers, opened items cannot be returned. Your package will be inspected upon arrival at our warehouse, and if the security seals are tampered with, a refund or exchange will not be possible. If you have any questions, feel free to email us at sales@ogponytail.com.au
Do I Have to Pay for Return Shipping?
Yes, you will be responsible for the return shipping costs. For your peace of mind, we recommend using a tracked shipping service, as we cannot be responsible for lost returns.
Returns/Exchanges Address:
OG PONYTAIL
PO Box 149
Thuringowa, QLD 4817
Australia
Shipping
Enjoy free shipping on all orders within Australia.
How to Contact OG Ponytail
We’re always happy to assist you! If you have any questions, please reach out to us at sales@ogponytail.com.au.
Need Help? We’re Here for You!
Still unsure? Our team is available to guide you. Contact us via Instagram DM, Website online chat or email us at sales@ogponytail.com.au for personalized color recommendations. We’ll work with you to make sure your OG Ponytail is the perfect match for your hair.
Please be advised that due to high demand, most orders have an estimated delivery time of 4-6 weeks. However, our dedicated team is committed to accelerating this process and striving to deliver ahead of schedule, with most orders being dispatched same day.