Shipping Policy

At OG Ponytail, we’re committed to getting your order to you quickly and safely.

📦 Order Processing

• All orders are processed and packaged within 1–2 business days.

• You’ll receive a confirmation email once your order has been dispatched, including your Australia Post tracking number.

Domestic (within Australia)

We ship with Australia Post:

• Standard Shipping: 2–8 business days depending on your location (metro areas usually faster).

• Express Shipping: 1–4 business days, depending on your location.

International Shipping

• We ship worldwide via trusted carriers.

• Delivery times and costs vary depending on your country and selected shipping method.

• All available shipping options and estimated timeframes will be shown at checkout.

Please note: International orders may be subject to customs fees or import duties, which are the responsibility of the customer.

📌 Important Information

• OG Ponytail is not responsible for shipping delays caused by carriers, customs, or circumstances outside our control.

• Please ensure your shipping address is correct at checkout. We cannot refund or replace items lost due to an incorrect address.