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Customer Care

At OG Ponytail, we want your experience to be seamless from checkout to styling. Below you’ll find everything you need to know about ordering, shipping, returns, and our policies.

📦 Shipping Policy

Find out how we process and deliver orders, including standard and express shipping in Australia and worldwide delivery options.

🔄 Refund/Returns Policy

Due to hygiene reasons, we can only accept returns on unopened/unused items. Learn more about eligibility and how to request a return. Please note a 30% restoking fee is applicable to all returns.

📜 Terms of Service

The full legal terms for shopping with OG Ponytail.

🔐 Privacy Policy

How we protect your personal information and data when you shop with us.

💌 Still have questions? Reach out anytime at sales@ogponytail.com.au and our team will be happy to help.

MINI OG

CARAMEL BLONDE

14 INCH

GOLDILOCKS OG

PURE BLONDE

16 INCH

CUSTOM COLORED TO SUIT SEVERAL SHADES

SLIM OG

LIGHT BROWN

16 INCH

USED OG WAX TO BLEND NATURAL HAIR INTO THE OG SEAMLESSLY

GOLDILOCKS OG

COPPER

18 INCH

OG COLORED & TRIMMED TO CUSTUM MATCH

GODDESS OG

DARK BROWN

18 INCH

OG CUSTOM COLORED WITH RICH RED HUE TO DARK BROWN

GODDESS OG

DARK BROWN

18 INCH

GODDESS OG

DARK BROWN

18 INCH

CUSTOM COLORED TO MATCH

GOLDILOCKS OG

PURE BLONDE

20 INCH

TONED WITH PURPLE SHAMPOO TO MATCH

GODDESS OG

DARK BROWN

26 INCH - CUSTOM ORDER

COLORED TO MATCH

SLIM OG

DARK BROWN

16 INCH

GODDESS OG

LIGHT BROWN

18 INCH

SLIM OG

WARM BLONDE

14 INCH